Case study
E.ON’s Smart Control app
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Summary
Increased customer engagement through disaggregation
Challenge
In 2017, when the German market was still waiting for smart meters to be installed, E.ON wanted to be the first to offer its customers value-added services including real-time disaggregation based on digital meters (...)
Solution
NET2GRID was the obvious tender winner, as the internationally recognized start-up was able to meet the challenging requirements of the German market. E.ON developed the E.ON Smart Control app and NET2GRID was the platform and NILM (Non-Intrusive Load Monitoring) supplier of the solution. E.ON Smart Control is a service with which customers can view and control their electricity consumption in detail (...)
Results
The E.ON Smart Control solution generates a high level of customer satisfaction, resulting in significantly improved customer loyalty. Surveyed Smart Control users declared an impressive (...)
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The solution in detail
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The achieved results including a consumer testimonial
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The app features
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Types of disaggregated appliances
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App screenshots
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Reviews and ratings of the app
"Customers love our E.ON Smart Control app and the services we are offering create real added value. E.ON Smart Control represents the spirit of the digital generation, providing the possibility to save money and to protect the environment at the same time."
Jens Puknat
Head of Smart Control E.ON Energie Deutschland