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ENERGY DISAGGREGATION

Increased customer satisfaction

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Challenge

E.ON Germany wanted to provide their customers with valuable services and real-time disaggregation on digital meters to make energy consumption transparent and identify potential energy guzzlers.

Solution

To succeed in this, E.ON Germany developed their E.ON Smart Control app and NET2GRID offered high-quality, real-time energy disaggregation while overcoming the demanding challenges of the German market and making their customers more energy aware and their energy consumption more transparent.

Fast facts

60

NPS

90%

of the surveyed users visited the app at least once per week

Insights from the decision makers

Customers love our Smart control app and the services we are offering create real added value. Provides the possibility to save money and to protect the environment.
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Jens Puknat 

​E.ON Energie Deutschland,

Germany

The Smart Control app is one of our most innovative offerings at E.ON. 90% of the users visit the app at least once per week.
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Matthias Terschüren

Vice President Smart Data Driven Solutions, E.ON

E.ON Germany customers' feedback

Ilona Schubert

You always have an overview and there is no nasty surprise at the end of the year.
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Tolle Übersicht

I have been using the app for a few years now and I think it is a really well-rounded product. It is reliable, recognizes individual consumers amazingly well and you can identify "power guzzlers". There are also statistics, historical data and comparison views, e.g. x% less than last Saturday, etc. In devices, there is now also the electric car category.
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Frank Wizer

Well and clearly designed. Interesting to see the power consumption in detail. So you can determine what you can improve. Very contemporary app that is good for the wallet and the environment in the long term.
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Mihses

I can finally see my electricity consumption and how the costs are broken down! Before, I was with an electricity provider that didn't even have a proper website. So the app is a quantum leap for me! The installation and setup for my Iskra MT681 electricity meter was surprisingly easy and as described in the instructions.
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Uncover all the details 

Read E.ON Germany’s case study and learn how the E.ON Smart Control app increased customer engagement through energy disaggregation. 

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Build your own success story with NET2GRID

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