Case study
Increased customer engagement for E.ON Smart Control app users
Complete the form to receive the case study
Summary
Challenge
Germany has some of the most challenging meter requirements in European energy markets. In 2019, smart meters were not rolled out in volume in the country. However, E.ON Germany wanted to be the first to offer an energy insights service to its customers (...)
Solution
NET2GRID won the tender as its energy reader hardware could meet the stringent requirements of the German market. In 2019, E.ON introduced the E.ON Smart Control app. NET2GRID provided the energy reader hardware, energy insights platform, and Non-Intrusive Load Monitoring (NILM) technology for the solution. (...)
Results
The E.ON Smart Control solution generated a high level of customer satisfaction, resulting in significantly improved customer loyalty. Surveyed Smart Control users declared an impressive (...)
Download the full case study to read about:
-
The solution in detail
-
The achieved results including customer testimonials
-
The service features
-
Types of disaggregated appliances
-
App screenshots
-
Reviews and ratings of the service
"Customers love our E.ON Smart Control app and the services we are offering create real added value. E.ON Smart Control represents the spirit of the digital generation, providing the possibility to save money and to protect the environment at the same time."
Jens Puknat
Head of Smart Control E.ON Energie Deutschland